Shipping and Returns
Shipping Information
1. Delivery Locations:
We deliver our products across India. Please note that delivery times may vary depending on your location and product availability.
2. Delivery Time:
Orders are typically processed and dispatched within 1-2 business days. Delivery times generally range from 2-7 business days, depending on your location. For remote or rural areas, delivery may take a bit longer.
3. Shipping Charges:
We offer free shipping on orders above a certain value. For orders below this value, a standard shipping fee will apply. Please check the details during checkout.
4. Order Tracking:
Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this number to track your order's status on our website.
5. Packaging:
We prioritize eco-friendly packaging solutions to minimize plastic use. Our packaging materials are biodegradable and designed to ensure your products arrive safely.
Returns & Refunds
1. Return Policy:
We strive to provide high-quality products, but if you are not satisfied with your purchase or if the product arrives damaged, you may request a return or exchange. All return requests must be made within 7 days of receiving your order.
2. Return Process:
To initiate a return, please contact our customer support team. Our team will guide you through the process and provide you with the necessary details for returning the product.
3. Conditions for Returns:
Products must be unused, unopened, and in their original packaging. We do not accept returns for perishable items, such as fresh fruits and vegetables, unless they arrive damaged or spoiled.
4. Refunds:
Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please allow 5-7 business days for the refund to reflect in your account.
5. Contacting Customer Support:
For all returns-related queries, please reach out to our customer support team at care@agraworganics.com or +91 63969 12771. Our team is available to assist you with any concerns or questions.
6. Exchange Policy:
We currently do not offer direct exchanges. If you wish to exchange a product, please return the item for a refund and place a new order for the desired product.
7. Non-Returnable Items:
Certain items, such as perishable goods, personalized products, and gift cards, are not eligible for return. Please review the product description for more information.
We are committed to providing you with the best shopping experience. If you have any questions or need further assistance, please don't hesitate to contact our customer support team.